• Delivered Discreetly
  • 1 year quality guarantee
  • UK Delivery 24 hours available
    UK Delivery 24 hours available

Warranty

Ooh by Je Joue warrants your purchase for a period of one year from the date of original purchase against any defects due to faulty materials or workmanship. If the product fails during the warranty period, Ooh by Je Joue will replace it free of charge.

To obtain service under this warranty:

  • Return the defective product to the retailer from whom you purchased your Ooh by Je Joue, together with your sales receipt, address, and a daytime phone number.
  • If you have purchased from www.oohjejoue.com, please go to contact us and complete the form with the relevant information.
  • This warranty does not cover defects caused by accidental damage, misuse or other use not in accordance with this instructional manual and its safety warnings.
  • Dismantling or tampering with your Ooh by Je Joue product invalidates the warranty and may prevent your Ooh by Je Joue product from being replaced.
  • Any Ooh by Je Joue purchases made on Amazon are not covered by our warranty and may invalidate the warranty. Please contact your Amazon seller directly.

Returns Policy

Ooh by Je Joue will accept any unopened products within 7 days of sale only when purchased from oohjejoue.com. Please use the contact us to organise a return and refund.

  • Due to the intimate nature of the product we cannot accept returns where the outer packaging has been opened or damaged.
  •  If you have purchased from another retail outlet other than www.oohjejoue.com please contact the retailer directly for their return policy.
  • For faulty goods covered under warranty go to contact us to organise a return and replacement.

These terms do not affect your statutory rights as a consumer in any way.